After your purchase, we will ship the order with PostNL, TNT, DHL, SkyNet, FedEx, Schenker or UPS directly to the delivery address you provided us with in the order. We strive to ship all orders within 48 hours when goods are in stock. For backorder stock items, we will contact you personally. To ship our products, we use a flat fee shipping rate per order:
|Area||Up to 5 kg||Up to 10kg||Over 10 kg|
|Europe||€ 7,-||€ 15,-||€ 20,-|
|Europe (non EU)||€ 15,-||€ 30,-||€ 49,-|
|Oceanic||€ 30,-||€ 49,-||€ 82,-|
|Asia||€ 30,-||€ 49,-||€ 82,-|
|Africa||€ 30,-||€ 49,-||€ 82,-|
|Central America||€ 30,-||€ 49,-||€ 82,-|
|North America||€ 30,-||€ 49,-||€ 82,-|
|South America||€ 30,-||€ 49,-||€ 82,-|
PLEASE BE AWARE, THAT WE CANNOT CLAIM ANY DAMAGES DURING TRANSPORTATION WITHOUT A MENTION OF THIS DAMAGE ON THE DELIVERY SHEET. IN CASE DAMAGE IS NOT REPORTED AT ONCE, WE WILL NOT BE ABLE TO PROCESS YOUR CLAIM, SO PLEASE CHECK YOUR SHIPMENT CAREFULLY AT THE TIME OF ARRIVAL.
SHIPPING & RETURNS
After receipt of your order, you have the right to cancel your purchase within 7 days without any explanation. For this, please send us an e-mail and you will receive a confirmation ASAP, with instructions on how to proceed. Please be aware that the products must still be in the original unopened packaging.
Please also bear in mind that you must cover the costs of the return shipment. Unstamped return shipments will not be accepted for processing. After receipt, the purchase price of the goods will be refunded. We can also exchange the products if you wish.
To return your order please get in contact with us at firstname.lastname@example.org.